Case Studies

Discover how we've transformed our clients' operations with custom-built AI automation solutions.

Customer Support SaaS

AI Agent for Level 1 Customer Support

The Challenge

The support team was overwhelmed by a growing volume of frequently asked questions, preventing them from focusing on more critical business issues.

The Solution

We implemented a conversational AI agent (chatbot) trained on the company's knowledge base. The agent provides instant, accurate 24/7 responses to basic questions.

Results:

  • 50% reduction in manual responses to customers.
  • Extended support to 24/7 for common questions.
E-commerce Accounting

Automated Order Creation in Pennylane

The Challenge

With increasing sales, manually entering orders received by email into their Pennylane management software was becoming time-consuming and a source of costly errors (addresses, products, quantities).

The Solution

An AI agent was developed to automatically read and extract relevant information from order emails. The AI structures this data and transmits it via API to Pennylane to create orders with human intervention only at the invoice validation stage.

Results:

  • 7.5 hours saved per week, resulting in annual savings of €5,895.
  • 50% acceleration in average order processing time, from 2 days to 1 day.
Email Management Productivity

Automated Email Sorting and Assisted Replies

The Challenge

Our client was receiving hundreds of daily emails, overwhelming their support team. Manual sorting, prioritization, and drafting initial replies took considerable time, delaying responses to urgent requests and impacting customer satisfaction.

The Solution

We developed an AI agent capable of reading, understanding, and categorizing incoming emails. The AI identifies urgency, sentiment, and request type, then automatically suggests personalized and relevant draft responses, which the team only needs to validate or adjust.

Results:

  • 70% reduction in time spent on sorting and initial responses.
  • 30% improvement in first response time.
Marketing Content

Optimizing LinkedIn Content Creation

The Challenge

The client, a busy consultant, lacked the time to maintain an active and relevant presence on LinkedIn. Researching ideas, writing, and scheduling posts had become too time-consuming relative to their available time.

The Solution

A personalized AI assistant was configured to analyze industry trends, identify relevant topics, and generate post proposals (hooks, text, hashtags) while adhering to the client's style.

Results:

  • Content creation time cut by 75%.
  • Publication frequency increased by 100%.
  • Average engagement rate improved by 40%.

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